General conditions Confirmation of the reservation: In order to confirm your reservation, we ask you to send us a deposit. Only then the reservation is considered as binding.
By sending the deposit the following cancellation conditions are accepted.
Cancellation up to 1 month before the arrival day: The entire deposit will be credited for one year for the same length of stay and the same number of people. Cancellation less than 1 month to 1 week before the arrival day: 70% of the total amount Cancellation in the week before the arrival day: 100% of the total amount The cancellation has to take place by written explanation and has to be in the hands of the landlord at the latest within the above-mentioned periods before the agreed arrival day.
In case of not occupying the booked apartments for the agreed period without any cancellation the guest is obliged to pay 100% of the total price. The agreed price is the price for accommodation.
If not all booked beds are occupied or cancelled the percentage refers only to the agreed price for the unoccupied or cancelled beds.

Regulation in case of early departure:
In case of an early departure the guest is obliged to pay the enjoyed days and 100% of the agreed price for the remaining but unused services.

Important:
These cancellation conditions are valid regardless of whether the cancelled apartments are being rebooked for the whole stay or even only part of the stay.

Travel-insurance:
We reccommand to our guests to take out travel insurance. In case of a cancellation the insurance takes care of the cancellation costs and the total amount of the deposit is being refunded. Calculate the price immediately and / or take out the insurance directly: https://bit.ly/HGV_insurance_ENG
Mandatory information according to the EU-Regulation N. 524/2013 of the European Parliament and of the Council
Platform for online dispute resolution for consumer disputes (ODR) to the European Commission: http://ec.europa.eu/consumers/odr/

Guest Pass
Upon completion of the accommodation contract, the Val Gardena Guest Pass (consequently Guest Pass) will be issued to the guest, which according to the decision of the South Tyrolean regional government No. 732/2022, is valid for the entire duration of their stay as well as from 0:00 on the day of arrival unto 24:00 on the day of departure.
The Guest Pass includes the use of all public transport within the “südtirolmobil” network area as well as additional services, which vary depending on the tourism organization. Detailed information can be found at: suedtirol-guestpass.info
The sole entity carrying the Guest Pass in South Tyrol is the Mobilitätskonsortium, appointed as the unified coordination point in accordance with the abovedecision of the South Tyrolean regional government by the Provincial Association of Tourism Organizations of South Tyrol on November 16, 2022.The details of the additional services associated with the Guest Pass and the conditions of use ofthe Guest Pass are communicated by the third party responsible for issuing and managing the Guest Pass. Detailed information is available at: suedtirol-guestpass.info

Compliance with the legal information requirements pursuant to the European General Data Protection Regulation (EU GDPR)

This declaration concerns all our guests. We are hereby informing you about the type, scope and purpose of data collection and use of your personal data. The person responsible for data processing is: Martha Barbara Gantioler, who may be contact by the following means: tel. +390471793101 + email: info@panoramik.bz.it

Pursuant to Art. 13 of the European General Data Protection Regulation, we process the following data:

• your basic data (first name, surname, address, telephone, email, date of birth, place of birth, language etc.)
• data contained in your travel documents and identity cards
• data on payments you have made, EC cards, credit cards and bank cards you hold
• the period of stay you have requested as well as your preferences associated with your stay

The data are saved, processed and, inasfar as prescribed by law, passed on to third parties (e.g. public authorities, tourist boards) for the purpose of providing our services. Your data are not passed on to third countries.
Should you refuse to release basic data, travel document data and bank data, it will not be possible to fulfil the contractual obligations and accommodate you at our establishment. We do not apply profiling and automated decisions.

The legal basis for data processing is the following:

• the fulfillment of our pre-contractual and contractual duties towards you
• your provided consent
• legal, contractual or other legitimate duties on our part (e.g. documentation regulations and duties concerning accounting, tax and customs law, contracts, registration, or legal disputes)
• our authorised interests (e.g. improving our customer service, also when it comes to direct marketing or our perceived legal interests).

The duration that data are saved is calculated according to the duration of our business relationhip, the consent provided by you, as well as our duties regarding data storage and legal requirements.

You can ask for your personal data saved by us to be disclosed free of charge at any time. As the party concerned, you can also exercise the right to withdrawal, disclosure, deletion, rectification, restriction and transfer of your personal data, as long as no obligation to store them on our part opposes that right. On exercising your right to withdrawal, all of your data will be irreversibly deleted, as long as no overriding legal requirements are breached.

For further information on your rights as the concerned party, please contact us at info@panoramik.bz.it. We will be happy to help you. The supervisory authority “Garante per la protezione dei dati personali“ is responsible for complaints: Piazza di Monte Citorio n. 121 00186 ROMA, fax: (+39) 06.69677.3785, telephone: (+39) 06.696771, email: garante@gpdp.it.